| Standards & Methodologies Flavour consultants utilise best practice standards and methodologies to ensure our clients are provided with state of art solutions. Project management assignments would typically be conducted using the clients project management methodology, but in many cases as a formal client methodology didn't exist, our consultants have used methodologies based on the Project Management Institutes (PMI) Body of Knowledge (PMBoK) and the UK standard PRINCE2. We have also conducted assignments in conjunction with a partner organisation - Best Practice Project Management to deliver project management training, based on the Australian Institute of Project Management (AIPM) Registered Project Manager (RegPM) certification standards. Similarly, in conducting risk management related assignments, our consultants base their work on the Australian/New Zealand/ISO Standard, AS/NZS ISO 31000:2009 – www.infostore.saiglobal.com/store/Details.aspx?productID=1378670 - and utilise the framework as shown below: A current assignment involves working with a client group within a large government agency to assist in the establishment of an Enterprise Solutions Branch to facilitate them as the point of contact for clients to seek solutions for their business projects requiring an ICT component. A component of this assignment is the development of a Business Analysis Competency Centre. This work has been conducted based on best practice business analysis standards as documented by the International Institute of Business Analysis in their, Guide to the Business Analysis Body of Knowledge (BABOK). Working with a client in a previous assignment involved the establishment of a new ICT organisation, based on the amalgamation of over 10 disparate ICT sections from within the overall organisation. Flavour Solutions provided the overall project management function, with the initial phase of the project researching and establishing an appropriate ICT organisational model and the strategies and processes to support the chosen model. As a member of the IT Service Management Forum Flavour proposed the adoption of a service management delivery model, utilising the most widely accepted approach to service management in the world, the Information Technology Infrastructure Library (ITIL). This resulted in the organisation adopting a service delivery model, with an Enterprise Service Desk as the primary point of contact for all of the business as usual (BAU) services and account managers responsible for client liaison in relation to the identification and prioritisation of all new ICT requirements in relation to new business requirements. Supporting processes were also documented, based on the ITIL best practice guidance.
Governance is often a key issue in many ICT organisations, and the work that Flavour has done with its clients is usually based around 2 standards:
With CoBIT processes typically used as providing the support mechanisms for building the governance system on the foundations laid down by the ISO/IEC 38500 standard. As an example the following diagram was used to develop the overall governance structure for an organisation’s IT environment and how it linked back to the overall organisation governance and the areas of governance that were established within the IT organisation.
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